Our goal is to provide you with exceptional service, unsurpassed value, and meticulous attention to detail, a relationship that goes way beyond the role of a vendor or technology service provider. And extends and elevates to that of your strategic, trusted technology advisor.

Communication | Customer Survey | Employment Opportunities | Hours of Operation | Mission Statement | Privacy Statement | Rates | Recognition and Awards | Service | Staff

MISSION STATEMENT

• Premier Computer Care is dedicated to providing information services to help our customers focus on their business.
• We are committed to the highest standards of ethics and integrity and we strive to conduct ourselves in a dignified, professional manner at all times.
• Our work is of the highest standard possible and we guarantee it 100%.
• We are honest and forthright with our customers at all times.
• We want our customers to trust us, without exception, and if we fail to meet their expectations, we will do whatever we can to make it right. We will always make restitution at the appropriate level.
• Premier Computer Care is about caring for what our customers want, not simply what we want to provide.
• We want to provide our customers with fast, effective computer services at an affordable price.
• Our reputation should leave no room for doubt when we say something can or will be done.
• The decisions we make are based on what is right and fair, not on what is most profitable.
• We will provide excellent customer service and be held accountable for our mistakes as we are not ashamed to admit it when we are wrong.
• We will deliver on our commitments.

COMMUNICATION

• We encourage active communication to develop mutual understanding.
• We actively listen to people and respond to them to ensure we understand them.
• We communicate with people in their own terms.
• We keep our customers informed and we publicize our mission and roles so that they know what to expect from us.
• We inform them about the services we offer and how to use them.
• We always keep cool and are never argumentative with our customers.

SERVICE

• We are a service organization and we will be there for our customers when they need us.
• We must lead by example and truly practice what we preach.
• We take pride in our work.
• We are committed to providing the best solutions for our customers. If we cannot do so, we will assist in locating another source and never leave our customers hanging.
• Our focus on quality service is non-negotiable.
• We are always open to the possibilities of new technology.
• We strive to be service-oriented in all of our responsibilities to all of our customers.
• We will continue to be flexible to ensure that we meet the needs of our customers.

Our staff is committed to providing you with the highest level of service possible. Our focus is on honesty, integrity and conducting ourselves ethically at all times and in all situations. Learn More about our Staff Members.

EMPLOYMENT OPPORTUNITIES

Regrettably we have no job postings available at this time.

CUSTOMER SURVEY

How are we doing? As a valued client, how you rate our work is the most important information we can get. Of course, we want you to be very happy with the services we provide. But, we’re also constantly looking for ways to improve the quality of our services. To do that, we need to know what you think.

Please take a few moments to complete our Customer Satisfaction Survey.

HOURS OF OPERATION

Monday - Friday
8:00 a.m. - 5:00 p.m.

Saturday
Saturdays are primarily for server maintenance and work in the office. You are welcome to drop by the office but no on-site calls will be scheduled for Saturdays.

Sunday
We believe that Sunday is a day of rest and a time for church and family and as such, we are not open for business.

RATES

We are not sure why most computer companies will not post their rates but as part of our Mission Statement, we believe in openness and honesty, which is why we post all our rates for comparison. We believe in being fair, competitive and following industry standards in relationship to the rates that we charge for our services.