Steve Staves (Owner) | Richard Watt (Senior Technical Analyst)
Peter Cockriell (Senior Technical Analyst) | Robert (Rob) Meush (Technical Analyst)

STEVE STAVES (Owner)

Technical Experience

• Implementation of Novell 3.12, Novell 4.0, NT 3.51, NT 4, Windows 2000, Windows Server 2003, Windows Server 2008, Windows 95/98/XP, Citrix Metaframe and Windows for Workgroups networks in LAN and WAN environments.
• Installed in excess of 2500 Windows NT 4.0/2000/2003/2008 & Unix servers and over 6500 desktop operating systems.
• Installation, configuration and support of Microsoft Exchange Server 2000/2003.
• Extensive experience in Veritas NetBackup solutions in NT and Unix environments.
• Provided installation and support for the following software products: Microsoft Windows (3.1, 95, 98, NT, 2000, 2003, 2008, XP, Vista and Windows 7), DOS, HP-UX, Microsoft Office Applications and many others.
• Configuration of TCP/IP protocol in a Windows environment and optimization for data packet efficiency.
• Utilized Active Directory for the implementation of Group Policy to define, create and implement corporate wide security standards in relation to system core infrastructure.
• Project Management
• Development of team policies and procedures manual, business continuity planning, disaster recovery, and computer validation policy.
• Installation of new products, testing and implementing new patches/software upgrades.
• System monitoring to ensure data integrity and availability.
• Network implementation, configuration & Support .
• Systems configuration.
• Printer/plotter repairs.
• Software troubleshooting and support.
• Have given numerous public talks on areas such as Computer Spyware, Computer Installation and Configuration, Children & the Internet, Wireless Security - To name a few.
• Proficient experience in web designing using Microsoft Frontpage and Adobe Dreamweaver CS4.
• Business management and entrepreneurship - Owner of Premier Computer Care since September 2004.

Certifications
Currently holds over 70 certifications from the following:

• A+ Certified, Acer, AST, Brother, Certified Novell Administrator (CNA), Compaq, Dell, Epson, HP, Lexmark, Microsoft, NEC, Okidata, Packard Bell, Panasonic, Xerox.
• Successfully completed numerous courses on Microsoft Windows 2000, 2003, HP-UX and Veritas NetBackup DataCentre. Completed SANS Securing Windows 2000 Training. Completed extensive diagnostics courses in adware/spyware removal techniques.
• Has attended in excess of 50 personal development courses from Dale Carnegie and Career track in areas such as Team Work, Management, Handling Stress, Excelling as a Supervisor and Communications.

A Little about myself ...

A Senior Systems Administration Professional with a significant record of achievement in the areas of Systems Analysis, Enterprise Solutions, and Team Leadership. Demonstrated ability in combining technical and business knowledge, leading to the alignment of Information Technology with the strategic vision of the organization. Proven record in identifying, analyzing, and resolving problems quickly. Exceptional communication skills including written, verbal, and interpersonal. For 6 years I worked as the technical supervisor of IRL Computer Centre and from there I moved on to be a Senior Systems Analyst for Canadian Forest Products for six years. Due to job cuts and a personal interest in providing a higher level of customer service, I decided to create a company that would excel in customer service. For me personally, computers are more than just a career choice: They are a passion, a hobby and something that I take great pleasure in working with.

Technical Experience

• Implementation and support of Windows for Workgroups 3.11, NT3.51, NT4, 95/98/Me,Windows 2000, XP in corporate and domestic environments.
• Installation and support of Office products, particularly strong in Excel.
• Support of remote users, including BlackBerry and PDA technology.
• Support of JBA (Geac) System 21 / Workflow and OS/400.
• Experienced user at Administrator, Supervisor and Report Designer levels of Business Objects up to version 10.
• Experienced user of Veritas NetBackup as well as IBM Backup/400.
• Database administration using SQL Server 7 and 2000, MS Access.
• SAP R/3: design and implementation of SD/MM modules in multinational corporate environment.
• Project management.
• Disaster recovery / Business Continuity planning.
• Expert in Electronic Data interchange (EDI) using INTERCEPT/400 and Seeburger software. Written and developed interchanges in TRADACOM.

Certifications

• Successfully completed courses in SQL Server 2000 administration; Windows 2000 Server administration; MS Exchange Server administration; Business Objects Designer, Business Objects Supervisor, Business Objects Report Writer; Quark Xpress; INTERCEPT/400.
• Written and delivered in-house courses in MS Excel, SAP R/3 MM and EDI.

Background

An IT professional with over 10 years experience in providing and managing support services for both hardware and software in a large corporate environment. Demonstrated team leadership and project management skills in a multi-national, multi-lingual environment. Experienced at developing strategies for systems development and security. I have worked as a Business Analyst, Technical Manager and Department Head for the UK branch of an international corporation, and have demonstrated an ability to adapt quickly to rapidly changing environments without adversely impacting the service provided.

PETER COCKRIELL(Senior Technical Analyst)

Technical Experience

• Implementation and support of Windows NT/4.0/2000/2003, Windows 95/98/XP, MS-DOS and Linux/Unix environments
• Installation and support of MS Office products
• Hardware and software diagnosis and resolution
• Highly knowledgeable in wireless security best practices
• Advised small business and entrepreneurs on hardware and software purchases to meet the needs of the business
• Successful data recovery
• Proficient in user and group administration in Active Directory
• Effective design and layout of websites to minimize download times and increase readability and ease of navigation
• Successful promotion of websites via search engine optimization
• Experienced with Veritas Backup Exec and ensuring complete and timely data backups

Certifications

• Completed courses in Linux/Unix Server and Windows 2003 Server administration
• Developed and delivered courses on basic Internet use, safe surfing and basic web design
• Convocated with a Bachelor of Arts and Certificate in Liberal Arts from Simon Fraser University

Background

I am an Information Technology specialist with a strong foundation in self-taught technical knowledge complemented with over 10 years of practical, hands-on experience helping people solve their I.T. problems. The majority of my experience was gained in northern B.C. supporting and advising not-for-profit organizations, owner-managed businesses and individuals. I was an active member of my community both while living in the north and attending university. I developed invaluable leadership and communication skills through a variety of public-service commitments highlighted by serving two consecutive terms as President of the Simon Fraser University residence student government.

ROBERT (ROB) MEUSH (Technical Analyst)

Technical Experience

• Knowledgeable in Windows 95, 98se, Server 2003, XP, Vista
• Knowledgeable in Office Word, Excel, Power Point, Outlook
• Knowledge of HTML and Dreamweaver 8.0
• Internet and e-mail support
• Hardware and software diagnosis and resolution
• Experienced in telecommunication technical support and on-site technical support

Certifications

• Developed and delivered courses on basic computer usage as well as courses on networking and network gaming to young children.

Background

Recently moved to Prince George from Brandon, MB. I am highly experienced in troubleshooting computer related problems with over 5 years experience troubleshooting customer issues either on site on through telecommunications. I too have a strong background in self-taught technical knowledge complemented with over 5 years of customer service experience. I was an active member in my community as well, developing basic computer courses for both seniors and young children and providing computer access to the community.